Returns & Exchanges

At Hitscan, we stand behind our high-performance hardware and offer a 30-day return window for all electronics in their original condition. If your gear doesn't meet your competitive standards, we are committed to making it right with a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Gear

  Securely place the item in its original packaging, including all cables, manuals, and accessories to ensure a full refund.

• 3.
  Ship It Back

  Print the prepaid shipping label provided by our portal and drop off your package at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition, your refund or replacement will be processed within 3-5 business days.