Frequently Asked Questions

Everything you need to know about your high-performance gear.

What is the standard shipping timeframe for orders?

Most orders are processed within 24 hours. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.

Do Hitscan products come with a warranty?

Yes, all our hardware and peripherals come with a standard 12-month manufacturer warranty covering defects in materials and workmanship.

What is your return policy for electronics?

We offer a 30-day return policy. Items must be in their original packaging with all accessories included. Please note that opened software or digital codes are non-refundable.

How can I track my package?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are your products compatible with both PC and Console?

Most of our peripherals are plug-and-play compatible with PC, Mac, PlayStation, and Xbox. Please check the 'Specifications' section on individual product pages for specific platform support.